Refund & Returns Policy

Refund & Return Policy is designed to ensure fair treatment for all our customers

Refund & Return Policy

Effective Date: 1 October 2025
Last Updated: 1 October 2025

At Marajul Electronics, customer satisfaction is our top priority. We strive to provide high-quality electronics and accessories, but we understand that sometimes products may not meet your expectations or may arrive damaged. This Refund & Return Policy outlines your rights and how we handle returns, refunds, and exchanges under UK consumer law.

Please read this policy carefully before making a purchase.

1. Return Eligibility & Conditions

To be eligible for a return, the following conditions must be met:

  • Returns must be requested within 14 days from the date of delivery, in accordance with the Consumer Contracts Regulations 2013.

  • Items must be unused, undamaged, and returned in their original packaging, with all accessories, manuals, warranty cards, and labels intact.

  • Products that have been installed, modified, physically damaged, or tampered with are not eligible for return.

Non-returnable items (unless faulty or damaged):

  • Personal care electronics (e.g. trimmers, shavers, grooming kits), due to health and hygiene regulations if opened or used.

  • Clearance or sale items marked as “Final Sale”.

  • Customised or special-order items.

If the product does not meet the above conditions, the return may be rejected and the item returned to you at your expense.

2. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved Refunds:

  • Refunds will be processed within 5–10 business days, and no later than 14 calendar days, to your original payment method (credit/debit card, online wallet, etc.).

  • You will receive an email confirmation once your refund has been processed.

  • If you returned an item under your 14-day right to cancel, we will also refund the standard delivery charge you paid at checkout (if applicable). Any upgraded shipping (e.g. express delivery) will not be refunded.

Rejected Refunds:

  • Refunds may be refused if returned items show signs of use, damage, missing parts, or are returned outside the return window.

Note:
Shipping charges are only refundable if the item was faulty, damaged, or incorrectly shipped. In all other cases (e.g., change of mind), only the item cost and standard shipping (if applicable) will be refunded.

3. Exchanges

We offer free replacements if your item arrives damaged, defective, or incorrect.

  • Exchanges must be requested within 14 days of delivery.

  • Exchanges are available only for the same model and product type.

  • If the product is out of stock, we will issue a refund or offer store credit toward another item of your choice.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is faulty, damaged, or sent in error.

  • Products must be securely packaged to prevent damage during transit.

  • We recommend using a trackable shipping service to ensure safe and timely delivery of your return.

Marajul Electronics will not be held responsible for returns lost or damaged in transit.

5. How to Request a Return or Exchange

To initiate a return, refund, or exchange:

📧 Contact our Customer Support:

Provide the following:

  • Your order number

  • Product name and model

  • Reason for return or exchange

  • Supporting images (for defective/damaged items)

Once approved, we will guide you through the return process and provide the return address.

6. Warranty Claims

Some products may be covered by a manufacturer’s warranty. Warranty claims will be processed according to the terms and conditions set by the manufacturer.

Please refer to the documentation provided with your product or contact our support team for guidance.

7. Refund Delays

If you haven’t received your refund after 14 days of our confirmation:

  1. First check with your bank or payment provider (refunds can take time to appear).

  2. If still unresolved, please contact our support team for assistance.

8. Misuse of Return Policy

We reserve the right to restrict purchases from customers who repeatedly misuse our return policy (e.g. returning non-defective items frequently or making false damage claims).

9. Contact Us

If you have any questions about our Refund & Return Policy, feel free to contact us:

🔒 At Marajul Electronics, we are committed to offering a secure and transparent shopping experience. This Refund & Return Policy is designed to ensure fair treatment for all our customers, while maintaining high standards in product quality and customer care.

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